GeoComputing - Client Lead (Denver)

Denver, Colorado

Client Lead- Support Specialist
Primary responsibilities:

Client relationship lead
Manage technical issues and requests using a ticketing system
Provide support for core infrastructure and desktop technologies
Responsible for technical troubleshooting, data gathering and gap analysis for issues impacting end users and infrastructure
Lead major incident and problem management response tasks and identifying risks to the technical infrastructure
Manage data center infrastructure remediation/expansion activities
Project Manager and lead small operational projects
Security and patch management

Basic Qualifications:

8+ years' experience with Windows/Linux Platforms (More experience with Windows in preferred)
5+ years providing onsite support
5+ years' experience with Virtual environments

Required Skills:

Ability to troubleshoot and resolve issues related to hardware, software or networking
Knowledge of cloud-based solutions around compute, storage and network
Experience working with PCoIP technologies such as RGS, TGX and Leostream
Experience with VMWare and/or virtual server environment administration
Experience with Virtual Desktop Infrastructure (VDI) implementation and support
Storage configuration and management (monitoring, allocating and troubleshooting)
Experience with Zabbix or similar monitoring/alerting solutions
Extensive knowledge of Windows OS and application security vulnerability remediation
Creation and maintenance of detailed documentation
Experience installing, supporting, and configuration of virtual systems and associated networking
Knowledge and understanding of a wide range of technology and ability to troubleshoot and solve problems in highly integrated and interconnected systems
Hands-on hardware experience; builds, upgrades, repair including onsite Data Center activities
Working knowledge of networking equipment and concepts
Excellent communication skills (Verbal and Written)
Strong team and interpersonal skills
Provide support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by project or priority one situations.

Desired Skills:

Experience in network configuration
Experience supporting Oil & Gas Technical Infrastructure
Knowledge of Geoscience and Reservoir engineering applications, data and workflows including Reservoir Engineering and Seismic processing clusters (High Performance Computing)
Experience packaging applications using PDQ
Experience with maintenance and support of Appsense

Note: This is a hybrid position (home office and onsite)